OfficeSpaceMakati.com
Setting Up a Call Center: Your Best Bet for Commercial Office Space is Right in Makati
There are lots of commercial office space options to be found if you are setting up a call center in the Philippines. However, the best ones to be found are right in the city of Makati. Makati is the prime business and commercial hub. It is here where many foreign companies and embassies make their home, and the BPO industry is also a part of that mix as well.
Call centers have been setting up in the Philippines over the past ten years, and they have been typically located in Makati. During the past decade, it became one of the leading sources of jobs in the country. There are many contact center destinations here, most notably Ortigas and Quezon City. However, it is clear that the industry still prefers a Makati office, as there are currently 316 call centers in the city. Here are several benefits as to why you should set up your call center in an office in Makati.
Infrastructure & Technology
First among these is the availability of existing infrastructure. Most commercial office space buildings in Makati are equipped to handle the easy installation of state-of-the-art technology that these call centers need to facilitate their business. This includes high-speed internet access and VoIP integration. Many of the top Makati office buildings, such as the PBCom Tower, have adequate space to suit these companies. There are a few that construct their own buildings for their own needs.
PEZA Certified
There is also adequate support for any company that decides to invest in the country. Because the call center industry is one of the fastest-growing sectors in the economy, the Philippine government has created a lot of incentives to attract more investors in the business. The Philippine Economic Zone Authority, for example, offers tax incentives and tax holidays for contact centers, especially if they’re located in a PEZA-accredited Makati office space building.
An English-speaking Local Workforce
Setting up your call center in a Makati office will not be a problem as the local workforce is well-versed in speaking English. One of the major reasons why a foreign business would choose to set up a call center in the Philippines is because of the high level of English proficiency than any country in Asia.
Filipinos are also considered to have one of the best accents, easily understood by native English speakers. In addition to this, Filipinos learn an American or a British accent in a short period of time. More importantly, the history of the country and its ties to the West, specifically America, has made it easier for Filipinos to communicate with foreigners, as they are familiar with the western culture.
There are many advantages for a company in setting up their call center operations in an office in Makati. The infrastructure that a call center would need to do business is already in place. Plus, the money that can be saved through possible tax incentives by locating to a PEZA certified building makes it even more attractive. However, for a call center, the best thing about setting up an office in Makati is the large English-speaking labor workforce that they can hire from.
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